Payment

Payment for your Pelvipro can be made via our website through a secure service operated by Worldpay, one of the world’s leading providers of internet payment services.

We accept Visa and Mastercard debit and credit cards and do not make an additional charge for use of one of these cards.

All online transactions are subject to validation checks by the card issuer and processed using a secure server. None of the purchaser’s card details are retained by us but are forwarded directly to the processing bank as you make your purchase.

Payment may only be made in Pounds Sterling (GBP).

Delivery / Shipping Policy

Delivery to a mainland UK address is included within the purchase price and is made by courier or 1st Class tracked post and you may be required to sign for receipt. This means that all such deliveries should be received within 5 working days of your order.

Delivery to other destinations will be charged at the prevailing rate chargeable by the most appropriate carrier. For such deliveries please email your contact details and delivery address to info@pelvipro.com and we will notify you of the delivery charges in advance of payment for your order.

All deliveries are subject to the availability of stock. If stock is not available at the time of your order we will notify you of the date for the next available stock and you may choose to have Pelvipro delivered when available or ask for a full refund, which will be credited to the debit or credit card account you made the purchase.

Returns Policy

We are confident that you will be delighted with your purchase.

Returns of goods purchased online are covered by the Consumer Contracts Regulations which give you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive the goods.

You then have a further 14 days from the date you notify Pelvipro Limited that you’d like to cancel your order and return the goods to them.

Please email info@pelvipro.com with your full name, postal address and telephone number and we will contact you to arrange the return.

Please retain proof of postage from your Post Office when returning the goods. Postage costs of the return are payable by the customer unless the goods are faulty.

If you believe the goods are faulty, please let us know before you return them as we can then arrange a replacement if that is what you want.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Once approved, your refund will be processed.